How you can protect yourself from purchasing a counterfeit product (preventive)?
Always make your purchases from a reliable source.
Examine the label at the point of purchase, especially if you are used to buying the product. If you feel that the label is of poor quality or shows it is a copy, don't purchase the product.
After going back home, if you open the product and you find it in different color or aspect, or if you use it and find its performance not as it used to be, we highly recommend that you stop using it immediately and call 1739 the Call Center at the Ministry of Economy & Trade to report the incident and where the product was purchased.
If the price offered to you is much less than the price you usually pay, think twice before you purchase the product, as it may be counterfeit.
Always ask for the invoice of your purchase. This is your tool to claim back your rights and be refunded.